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Frequently Asked Questions

General:
How much does it cost?
Can i use it on a second computer?
Does it work with Windows Vista?
How do i run e.g. SpadeEye as administrator?
Trial related:
Is the trial cut off in functionality?
How long will the trial work?
Can i extend my trial period?
I got no trial period?
Key related:
What is a machinecode?
Will my machinecode change when i format my harddrive?
How do i request a second key for my laptop?
How to get a new key?
Database related:
How to add a Pokertracker 2 Access database?
How to add a Pokertracker 2 PostgreSQL database?
How to add a Pokertracker 3 database?
How to add a HoldemManager database?
How to add a PokerStrategy Elephant database?
How to add a PokerOffice 2 MySQL database?
Product specific:
SpadeEye specific FAQ
SpadeEyeOmaha specific FAQ
EyePoker specific FAQ
Telescope specific FAQ
EverestEye specific FAQ
PrimaEye specific FAQ

How much does it cost?

Our products are freeware.

Can i use it on a second computer?

Your registration is valid for two computers at one time that you own (sharing codes is not allowed).
Therefore, if you play poker on both your desktop computer and your laptop, you will be able to use our products on both.

Does it work with Windows Vista?

Yes, our products support Windows Vista.
Just make sure you run both (the poker client and our product) as admin.
Otherwise the rights to communicate with the poker client are missing.

How do i run e.g. SpadeEye as administrator?

Run the Windows explorer and navigate to your SpadeEye installation directory (usually "C:\Program files\SpadeIT\SpadeEye").
Right click the SpadeEye executable and select "Run as Admin" from the popup.

Is the trial cut off in functionality?

The trial version is not cut off in functionality.

How long will the trial work?

The trial version works for 8 days, begining from the first time you run it.

Can i extend my trial period?

This is no problem.
Just email me your machinecode then i can reset the trial period.

You can find your machinecode in "Main"->"Info" in the menu,
or if your trial has elapsed a window with your machinecode should popup on startup.

I got no trial period?

The trial period is saved online at our webservers.
Thus you have to make sure that your Firewall does not block SpadeEye from the internet.
Otherwise the trial period can not be verified and granted.

If the problem still persists please email us your machinecode, then we can take a closer look at the problem.

What is a machinecode?

The machinecode is a unique identifier for your computer.
Think of it as a product ID.
A different computer will result in a different machinecode.
A different machinecode will result in a different unlock key.

Will my machinecode change when i format my harddrive?

Not necessarily but most likely.
In this case you will need to request a new key from us.

How do i request a second key for my laptop?

Email us the machinecode of your laptop from the email address you registered with.
We will provide you second key.

How to get a new key?

Email us your new machinecode from the email address you registered with.
Include your old machinecode, which is no more in use.
We will provide you new key.

How to add a Pokertracker 2 Access database?

1) Go to "Main->Options->Database".
2) Select Pokertracker 2 (Access) as Type.
3) Enter the path to your PokerTracker 2 MDB-file as "database".
example: C:\Program files/Poker Tracker V2/ptrack.mdb

Go to "File"->"Maintain Database Names" in PokerTracker 2 to retrieve the correct path.
The path is written in the most right column called DB File/DB Name/DSN.

4) Leave host, port, username and password blank.
Press Add Database to add the database to the list of databases.

A small video on how to configure a default Pokertracker 2 Access database with SpadeEye can be found here.

How to add a Pokertracker 2 PostgreSQL database?

1) Go to "main->options->databases".
2) Set the type to PokerTracker 2 PostgreSQL.
3) Set the host to 127.0.0.1 (or localhost).
4) Set the port to 5432, unless you installed PostgreSQL on another port than the default one.
5) Enter the name of your database as Database.

You can retrieve the correct name from PokerTracker 2.
Go to "File"->"Maintain Database Names" in PokerTracker 2.


The real databasename is visible in the most right column called DB File/DB Name/DSN.
Watch out: The databasename is case sensitive. "MyDB" is unequal "mydb".
6) Enter your PostgreSQL username and password.
7) Press Add Database to add the database to the list of databases.

If everything set up correct, then the database will be added to the list of databases.
If a failure occurs then a messagebox with extended error information will be shown.

A small video on how to configure a Pokertracker PostgreSQL database with SpadeEye can be found here.

How to add a Pokertracker 3 database?

1) Go to "main->options->databases".
2) Set the type to PokerTracker 3.
3) Set the host to 127.0.0.1 (or localhost).
4) Set the port to 5432, unless you installed PostgreSQL on another port than the default one.
5) Enter the name of your database as Database.

You can retrieve the correct name from PokerTracker 3.
Go to "database"->"database management" in PokerTracker 3.


The real databasename is visible in the most right column called Database Info.
In the above example the database is PT3_2008.

Watch out: The databasename is case sensitive. "PT3 DB" is unequal "pt3 db".
6) Enter your PostgreSQL username and password.
Default username is: "postgres".
Default password is: "dbpass".
7) Press Add Database to add the database to the list of databases.

If everything set up correct, then the database will be added to the list of databases.
If a failure occurs then a messagebox with extended error information will be shown.

How to add a HoldemManager database?

1) Go to "main->options->databases".
2) Set the type to HoldemManager.
3) Set the host to 127.0.0.1 (or localhost).
4) Set the port to 5432, unless you installed PostgreSQL on another port than the default one.
5) Enter the name of your database as Database.

You can retrieve the correct name from the HoldemManager mainwindow.


The databasename is visible in the caption of the HoldemManager mainwindow.
In the above example the database is HoldemManager2.

Watch out: The databasename is case sensitive. "HoldemManager2" is unequal "holdemmanager2".
6) Enter your PostgreSQL username and password.
(Most likely "postgres" and "postgrespass")
7) Press Add Database to add the database to the list of databases.

If everything set up correct, then the database will be added to the list of databases.
If a failure occurs then a messagebox with extended error information will be shown.

How to add a PokerStrategy Elephant database?

1) Go to "main->options->databases".
2) Set the type to Elephant.
3) Set the host to 127.0.0.1 (or localhost).
4) Set the port to 5432, unless you installed PostgreSQL on another port than the default one.
5) Enter the name of your database as Database.

You can retrieve the correct name from the PokerStrategy Elephant itself.


Press the Elephant icon at the top left corner and go to "database settings->database management".
In the above example the database is elephantdb.

Watch out: The databasename is case sensitive. "elephantdb" is unequal "ELEPHANTDB".
6) Enter your PostgreSQL username and password.
7) Press Add Database to add the database to the list of databases.

If everything set up correct, then the database will be added to the list of databases.
If a failure occurs then a messagebox with extended error information will be shown.

How to add a PokerOffice 2 MySQL database?

1) Go to "main->options->databases".
2) Set the type to PokerOffice MySQL.
3) Set the host to 127.0.0.1 (or localhost).
4) Leave the port blank.
5) Enter the name of your database as Database.
PokerOffice is the default name.
6) Put your username and password for the database in the fields "Username" and "Password" (in most cases username:"root" and leave password empty).
7) Press Add Database to add the database to the list of databases.

If everything set up correct, then the Database will be added to the list.
If a failure occurs a messagebox will show extended information about the error.

Note :To add another databases than the default one called "pokeroffice" is a bit tricky.
There is a difference between the real databasename and the name that Pokeroffice displays.
If the Pokerofficename of your database is for example "Nov2006" then the real databasename is always extended by "_podb".
So you would have to add a database called "Nov2006_podb".